Return & Refund Policy
We want you to love your Molblly products. But if you’re having problems, we can provide a return and refund service.
Return Steps:
Before starting a return, we encourage giving your mattress a month of use for your body to adjust to the new feel and for it to break in.
1. Check your porduct:
The mattress has no human damage such as burns, cuts, tears, spots or stains. Because we will donate the recycled mattresses to charity.
2. Apply for a return:
Email us (support@molblly.com) your return request and provied the following information.
① With your order number in the subject line, ② Upload the photos about the problem. And we will reply with instructions.
Please Note: We are unable to provide the prepaid return shipping label.Items sent back to us without first requesting a return will not be accepted.
3. Refund:
We will refund the full product price of the mattress less the value of any discount, interest accrued, and shipping charges once the mattress has been picked up.
FAQ
1. Under what circumstances cannot it be returned?
Products are found to have been tampered with or misused by the purchaser beyond reasonable wear; have been physically damaged intentionally or unintentionally by, but not limited to, burns, cuts, tears, water, stains, or bodily fluids; are otherwise abnormally soiled or unsanitary.
2. Are returns free?
You have to bear the return shipping costs yourself. If there is a quality problem with the product, please contact us first and we will provide you with a satisfactory solution such as exchange or refund.
3. How long does it take to receive my refund?
Upon pickup, the refund will be credited to your account within 1-2 days, depending on the bank and credit card organization.
4. Damages and issues
If you receive a damaged, defective or incorrect product, please contact us and provide the necessary photos and documentation to illustrate the problem within 30 days after the purchase. We will arrange a refund or replacement for you after confirming the problem.
5. Change Address
If you want to change your shipping address, please contact us within 24 hours of placing the order. We do not support changing the shipping address after the shipment. And we are not responsible for any unsuccessful delivery due to the incorrect shipping information.
6. Order Cancellation
We will process your order within 1-2 days. You are able to cancel your order within 1-2 days.
Please NoteIf you request to cancel the order after the order has been shipped, since it cannot be intercepted and therefore a return label cannot be provided, you will need to bear the return shipping fee and a 20% restocking fee.