FAQ

WHEN WILL MY ORDER ARRIVE?

Once you place your order, we will ship your mattress from our warehouse in 1- 3 working days. The delivery will take from 1 - 5 weekdays, depending on where you live in the Continental US. You will receive a tracking number as soon as your order ships.

 

IS YOUR MATTRESS COVER WATERPROOF?

No, our mattress cover is made from a premium cotton blend and knit. It is breathable, removable and wachine washable but not waterproof.

 

DO I NEED TO WAIT FOR 72 HOURS BEFORE I CAN USE MY NEW MATTRESS??

You can start using your new mattress after 6 hours. However, we recommend 72 hours for the mattress to fully expand and get rid of any new product odors due to our manufacturing, compression and shipping methods.

 

ARE ALL OF MOLBLLY'S PRODUCTS CERTIPUR-US CERTIFIED??

Yes, all the foam certified by CertiPUR-US certified.
They have certified our foam to be manufactures without ozone depleters, carcinogens, PBDEs, heavy metals, phthalates and formaldehyde.
In this way you are guaranteed that your hybrid mattresses, memory foam matresses, cooling gel infused foam, pillows & toppers are of the best quality available!

 

HOW CAN THE MATTRESS MATCH WITH THE BED FRAME?

Normally, the mattress and bed frame should be the same size so that the product can exert its comfort and stability.
However, we do plan to add bed frames as part of our online collection, please keep checking back on our website or subscribe to our newsletter for the latest product updates!

 

DO YOU OFFER ANY WARRANTY?

We are a manufacturer specializing in the production and processing of mattresses, We also have professional production and R&D teams. guarantee the best price mattress you can get. Our bed mattress come with 15 years warranty. If for any reason you are unsatisfied, contact us at any time for support.

 

CAN I RETURN AN ITEM IF I'M DISSATISFIED?

Choosing a mattress shouldn’t be like speed dating. It’s a long-term relationship, and you need more than 10 minutes in a retail store to decide if it’s the right one for you. It can take a little while to adjust to a new mattress, and we suggest that you sleep on it for a few weeks to allow your body to adjust. If you decide that the Molblly mattress is not right for you, just let us know, and we will arrange to deal with this issue.

 

CAN I CHANGE OR CANCEL MY ORDER?

According to our delivery policy you can refund or replace the order before shipping.

If you want to cancel your order after the shipping, you will be responsible for the return shipping fee and a 20% re-stocking fee.